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Where do I find the balance of funds held in my Ezyaccount?
As a Chinese National, what Proof of Identity documents must I supply?
What Proof of Identity Documents do I need to supply ? International - Non Chinese Nationals
How do I upload my Proof of Identity Documents?
I am having difficulty uploading my identification documents to register for an Ezyaccount.
How do I upload an additional proof of Identity document?
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What is a Unique Deposit Amount and why is it necessary?
Why do I have to deposit extra to my Ezyaccount and what happens to the additional money?
What bank account details do I use to deposit to my Ezyaccount?
What reference do I use when depositing money into an Ezyaccount?
Why are my deposited funds sent to an Ezybonds Bank Account?
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How long does it take to send funds between Ezyaccounts?
How does another person confirm that I have sent them money from my Ezyaccount?
Why do I receive an 'Insufficient Funds' message when I try to withdraw my account balance?
What should I do if an online purchase is complete but has not been credited to merchant account?
How long does it take for funds to arrive in my beneficiary bank account?
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What currency do I select when adding a bank account for validation?
How do I send a withdrawal when my Credit Union does not have a SWIFT Code?
My US bank does not have a SWIFT code. How do I enter my bank account details without completing this mandatory field
What do I do when the status of a Bank Account Validation transaction changes to Pending Validation?
Why do I receive an error message when adding a new Bank Account?
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How do I reverse a transfer transaction sent to the incorrect Ezyaccount?
Can I cancel a pending 'Send to Bank Account' transaction?
How do I request the cancellation of a 'Send to Bank Account' transaction?
How do I review my Ezyaccount Transactions?
What currency should I send to a bank overseas?
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Fees and Rates
What are the fees when I use my Ezyaccount?
What are the currency exchange rates offered by Ezybonds?
Is interest earned on funds in an Ezyaccount?
How do I login to my Ezyaccount?
I cannot login to my Ezyaccount
How do I request my Username or Password?
How to do I request a New Security Code?
I have received my new security code and I still cannot login to my Ezyaccount.
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Does Support have a phone number I can call?
Where do I find my Ezyaccount Number?
Does Ezybonds operate in all the countries of the world?
How do I change my security question?
What do I do if I cannot remember the answer to my security question?
As a security precaution change your password and security code regularly