The transfer of funds from Ezyaccount to Ezyaccount is instantaneous. To request the reversal of a transfer lodge a Support ticket immediately and provide the following information:
- Your Ezy ID;
- The transaction number;and
- The transaction amount.
The request to cancel the transfer must be lodged by the Ezyaccount Holder who generated the original transfer and sent from the email linked to their Ezyaccount.
Admin will NOT action the reversal of a transfer between Ezyaccounts until the recipient has been contacted by Support and has responded in writing, giving authorisation to reverse the transaction.
A $5.00 USD reversal fee will be charged to your Ezyaccount.
Note: The transfer of funds between Ezyaccounts is in real time. The reversal of a transfer must be confirmed by all parties involved.