If you are requested to upload additional documents to your Ezyaccount profile you will need to re-load both Document 1 and Document 2 and include the additional requested document/s with the Document 2 file upload.
1. Prepare your Documents:
- Scan or photograph Document 1 and save to your computer;
- Scan or photograph Document 2 together with your additional document/s and save to your computer.
2. Upload your Documents:
In your Ezyaccount go to the Your
Profile tab select Identity
Documents , or from the Ezyaccount Registration page scroll to the 'Identity Information' section;
In the Document 1 field, click on the button to upload your saved document file;
In the Document 2 field, click on the button to upload the saved file containing your
second ID document and the additional document/s;
Click the button.
Note: The status of your Ezyaccount will remain as ‘Pending Document Review’ until your documents and Profile have been reviewed for KYC/AML compliance. You will be notified by email when the status of your Ezyaccount has been updated.