If the email recipient has an Ezyaccount attached to the email address the transfer will be instantly deposited into their Ezyaccount. You are advised to lodge a Support ticket requesting a reversal of this transaction. Please note that reversals are not actioned immediately as business procedures must be followed prior to the funds being returned to original Ezyaccount. 

If the email recipient does NOT hold an Ezyaccount, this transaction will remain in a Pending status in your Ezyaccount. Whilst the transaction remains in a pending state you can cancel this transaction in your Ezyaccount:

  1. Log into your Ezyaccount;
  2. From the Transactions tab select ' View /Cancel Pending Transfers';
  3. Tick the 'Select check box;
  4. Click 'Cancel Selected'.