Ezybonds Support

Overview 1

• Overview Tab

Deposit Funds 2

• How do I deposit funds from my China Union Pay card to an Ezyaccount?
• How do I deposit funds to my Ezyaccount from a bank account?

Send Funds 6

• How do I send funds to a Bank Account? For the 1st transaction the bank account is to be validated
• How do I send funds to a Bank Account?
• How do I send funds from my Ezyaccount to another Ezyaccount?
• How do I send funds from my Ezyaccount to an Email Address?
• How do I transfer funds to another Currency Account?

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Transactions 3

• Where can I find a list of all of my Ezyaccount transactions?
• How do I View/ Cancel a Pending Transfer?
• How do I View/Cancel a Pending Deposit?

Currencies 5

• How do I switch currency accounts in my Ezyaccount?
• How do I Add a New Currency Account?
• How do I change the Default Currency in my Ezyaccount?
• How do I view my currency account balances?
• How do I delete a currency account?

Your Profile 5

• How do I edit my personal details including my email address?
• How do I update my Identity Documents?
• How do I change my password?
• How do I view the mobile phone registered to my Ezyaccount using the EzySMS mobile App?
• How do I cancel my Ezyaccount?

Overview Tab 1

• Where do I find the balance of funds held in my Ezyaccount?

Sign Up 16

• As a Chinese National, what Proof of Identity documents must I supply?
• What Proof of Identity Documents do I need to supply ? International - Non Chinese Nationals
• How do I upload my Proof of Identity Documents?
• I am having difficulty uploading my identification documents to register for an Ezyaccount.
• How do I upload an additional proof of Identity document?

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Deposit Funds 29

• What is a Unique Deposit Amount and why is it necessary?
• Why do I have to deposit extra to my Ezyaccount and what happens to the additional money?
• What bank account details do I use to deposit to my Ezyaccount?
• What reference do I use when depositing money into an Ezyaccount?
• Why are my deposited funds sent to an Ezybonds Bank Account?

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Send Funds 6

• How long does it take to send funds between Ezyaccounts?
• How does another person confirm that I have sent them money from my Ezyaccount?
• Why do I receive an 'Insufficient Funds' message when I try to withdraw my account balance?
• What should I do if an online purchase is complete but has not been credited to merchant account?
• How long does it take for funds to arrive in my beneficiary bank account?

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Bank Accounts 10

• What currency do I select when adding a bank account for validation?
• How do I send a withdrawal when my Credit Union does not have a SWIFT Code?
• My US bank does not have a SWIFT code. How do I enter my bank account details without completing this mandatory field
• What do I do when the status of a Bank Account Validation transaction changes to Pending Validation?
• Why do I receive an error message when adding a new Bank Account?

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Transactions 4

• How do I reverse a transfer transaction sent to the incorrect Ezyaccount?
• Can I cancel a pending 'Send to Bank Account' transaction?
• How do I request the cancellation of a 'Send to Bank Account' transaction?
• How do I review my Ezyaccount Transactions?

Currencies 1

• What currency should I send to a bank overseas?

Your Profile 1

• Your Profile Tab

Fees and Rates 3

• What are the fees when I use my Ezyaccount?
• What are the currency exchange rates offered by Ezybonds?
• Is interest earned on funds in an Ezyaccount?

Login 6

• How do I login to my Ezyaccount?
• I cannot login to my Ezyaccount
• How do I request my Username or Password?
• How to do I request a New Security Code?
• I have received my new security code and I still cannot login to my Ezyaccount.

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General 3

• Does Support have a phone number I can call?
• Where do I find my Ezyaccount Number?
• Does Ezybonds operate in all the countries of the world?

Security 3

• How do I change my security question?
• What do I do if I cannot remember the answer to my security question?
• As a security precaution change your password and security code regularly

Overview 1

• Overview Tab

Deposit Funds 1

• Depositing funds into an Ezyaccount

Send Funds 2

• How do I send funds to another Ezyaccount?
• How do I send funds from an Ezyaccount to an email address?

Bank Accounts 0

Transactions 1

• How do I review my Ezyaccount Transactions?

Currencies 4

• Currencies Tab
• How do I Add a New Currency Account?
• How do I change the Default Currency in my Ezyaccount?
• How do I transfer funds between Currency Accounts within my Ezyaccount?

Your Profile 3

• How do I update my Identity Documents?
• How do I change my password?
• How do I edit my personal details including my email address?

Login 3

• How do I login to my Ezyaccount?
• How do I request my Username or Password?
• How to do I request a New Security Code?

User Guide 6

• What username, password and security code do I enter when registering my Ezyaccount on the EzySMS App?
• Do I need to enter my full Ezyaccount login details every time I want to access the App?
• I can’t remember my EzySMS App PIN?
• Can I save the Ezyaccount or email address details of a member who I transfer money to regularly?
• What should I do if I get a new mobile phone?

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General 17

• What is the EzySMS App?
• Where do I download the App?
• Can the App be used on devices other than iPhone or Android mobile phones?
• What operating systems does the EzySMS App work with?
• What does the EzySMS App cost to download?

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Transactions 8

• How will the beneficiary know if they have received a transfer of funds?
• Can I view my Ezyaccount transaction history on the App?
• Can I send money to someone who does not have an Ezyaccount?
• What confirmation do I receive when I transfer money?
• Can I view my Ezyaccount transaction history on the EzySMS app?

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Security 2

• How secure is the App to use?
• How do I know if the SMS I receive is from Ezybonds?